MTN compensates subscribers with 1MB for nationwide outage - The Naija Weekly

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Sunday, October 17, 2021

MTN compensates subscribers with 1MB for nationwide outage


 


Telecommunications company MTN Nigeria has gifted 1MB of data to its customers as compensation for the nationwide outage that occurred on October 9.


Several MTN subscribers have reported receiving messages such as “Dear XXXXX, you’ve been refunded 1MB valid for 14 days, till October 31. To check your balance, dial *556#.”


Others received the following message: “Dear XXXXX, we apologise again for the outage on Oct 9. This video message is for you to watch free of charge.”


A staff at MTN Nigeria told Peoples Gazette the data bundle was gifted to subscribers for the nationwide downtime that left a large portion of its 77 million users stranded on October 9.


The spokesperson for MTN Nigeria, Funsho Aina, also confirmed to The Gazette in a message that the data bundle was given as an apology for the inconvenience. 


Last week, MTN Nigeria users were unable to access call, data and SMS services due to service outages.


At the time, MTN did not issue an official statement, despite The Gazette’s attempts to extract one from the telecommunication company.

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